eXp Realty, LLC Mobile Escrow Deposit Instructions
BEFORE YOU CAN BEGIN USING THE MOBILE APP, YOU MUST VIEW THE TRAINING VIDEO AND TAKE THE QUIZ. THE TRAINING VIDEO IS APPROXIMATELY 10 MINUTES LONG.
The training link was emailed to you with the subject ‘eXp Mobile Deposit Training ACTION REQUIRED -FTNI Remote Deposit Agreement’.
If you have not received this email or need it sent again, please check your spam folder and if not found, please contact the Trust Accounting Administrator at trustadmin@exprealty.net.
( Canadian Agents please email amy.grimshire@exprealty.net )
UPON COMPLETION OF THE TRAINING, YOU WILL RECEIVE A SECOND EMAIL WITH YOUR LOGIN CREDENTIALS. Please check your spam folder.
Download the App: After you receive the email with your login credentials, you will need to download the application from the Google Play or iTunes store. This installation may ask you to give permission for the app to use different functions on the device such as the camera or storage. You will need to give these permissions to the application for it to work properly. The application name is Etran Mobile Payments.
Login: *** You should have received login credentials via email. If you need assistance logging in, please contact the Trust Accounting Administrator at trustadmin@exprealty.net for assistance. ***
( Canadian Agents please reach out to support@exprealty.net for assistance with login issues. )
Upon opening the application, you will see a Credentials screen that allows entry of the Username, Password and Site Abbreviation. Enter the information that has been provided in these fields and select the 'Sign In' option.
The first time you log in, you will be asked to create a new Password that is a minimum of 8 characters long, with at least 2 of those being numeric. Tip: Turn on 'Remember Me' so the Username and Site Abbreviation will be saved for future access.
Making a payment (Deposit): Once you are logged in, the first screen in the Home page. Fro the Home page you have the option to 'Make A Payment' or see 'Payment History'.
- To make a deposit, select 'Make a Payment'.
REMINDER: MONEY ORDERS CANNOT BE PROCESSED THROUGH THE FTNI APP IF THERE IS NOT A MICR LINE WITH THE ROUTING AND ACCOUNT NUMBER AT THE BOTTOM OF THE CHECK.
Important Note: The FTNI app uses the word "payment" instead of "deposit".
On the next screen, you will be asked to select a payment type.
- Select 'Check Image'.
The Add Ledger Data screen will appear.
- Enter the information requested in each box then save. Note: Fields with a red asterisk (*) are required.
The next screen confirms the Ledger Data previously entered.
- If the information is correct, choose 'Next". If changs are needed to any of the fields, choose the 'paper/pencil' icon near the top of the screen where the 'Payor Name' is located to edit.
Next you will add images of the check. NOTE: You do not need to endorse the back of the check.
Check Images - Capture: In this screen, you will add images of the check.
- Select the check Front or Back by tapping 'Click Here' in the box. This will open the camera to take a picture of the check.
- Once the camera is open, place the check on the contrasting background. This allws for easier distinction of the check edges.
- Be sure that all edges of the check can be seen in the image, then press and hold the camera button.
After taking the picture of the front of the check, an image will be displayed.
- If the picture is satisfactory then select the 'OK' option. If you want to retake the picture, select 'Retry'. Perform the same process for the back of the check (no endorsement needed).
If you are not satisfied with the images, you can retake them by clicking on the image to restart the camera process.
If you receive an error message when trying to take pictures of the checks, please email trustadmin@exprealty.net for assistance.
- After you have captured both sides of the check and are satisfied with the images, select 'Pay Now' to begin the Optical Character Recognition (OCR) process.
The application will sibmit the front and back images and perform the OCR process on the check. This will take a few moments to complete.
Choose 'Cancel Payment' to cancel the deposit process.
Once the OCR process is completed, you are given an opportunity to confirm the data that was read from the images.
At this point, you can modify any of the data; amount, account#, routing# or check# if they are not correctly captured. You can confirm this data by viewing the physical check.
To modify any of the data, tap into the field to begin using the device keyboard. If you would like to stop the creation of this item select ‘Cancel’.
- After confirming the information is correct, select the ‘Confirm’ button and the application will then begin the process of finalizing your item in the FTNI system.
Pay Now Results. Once the item is accepted by FTNI, the Pay Now Results will display. The reference number shown is the item number that can be searched in Payment History on the Home Screen or in the Etran application that Admins will have access to for teams.
TO RECEIVE AN EMAILED RECEIPT YOU MUST INPUT YOUR EMAIL ADDRESS AND TAP ‘EMAIL RECEIPT’ BEFORE YOU CHOOSE ‘OK’.
IF YOU FORGET TO HAVE THE RECEIPT EMAILED IN THIS STEP, SELECT ‘PAYMENT HISTORY’ ON THE HOME SCREEN TO FIND THE DEPOSIT. UPON CHOOSING THE DEPOSIT YOU ARE SEARCHING FOR, THE SCREEN WILL ASK IF YOU WANT TO EMAIL OR VIEW THE DETAILS OF THE RECEIPT.
ONCE THIS PROCESS IS COMPLETE, PLEASE WRITE ‘D’ and the date of the deposit above or below the memo line. For example: D - 08/16/2021. TAKE A PICTURE OF THE CHECK AND UPLOAD THE CHECK COPY AND RECEIPT FROM YOUR EMAIL INTO SKYSLOPE FOR REVIEW.
Please note – you will need to retain the physical check for 30 days. Do not mail the check to eXp Realty. Do not shred or modify it in any way. If there is an issue with the deposit after it has been submitted through the app the state Trust Accountant will contact you.