Mentee Expectations
Our goal is to provide mentees with the tools and resources necessary for success in the Real Estate industry!
Because accountability and action are an integral part of success, we have set the following expectations for agents participating in the Mentor Program:
- Upon being paired with a Certified Mentor, please connect with them as soon as possible to discuss goals, scheduling, expectations, etc.
- Maintain regular communication with your Certified Mentor throughout your participation in the Program
- Inform your mentor of any upcoming transactions
- Allow your mentor to review client/transaction documents prior to sending them for signature
- Make yourself available for shadowing/training opportunities with your mentor
Below are examples of appointments that a mentee might shadow or role-play with their mentor:
- Listing Appointment
- Buyer Presentation
- Showing Appointment
- Open House
- Offer Presentation
- Home Inspection
- Repair Negotiation
- Final Walkthrough
- Closing Appointment
- Complete the New Agent Bootcamp curriculum
- Attend Provincial Meetings & Training Sessions
- Inform Mentor Program Staff if your mentor becomes unresponsive
- Pay the 20% Mentor Program Fee on transactions completed within the Program
- Close three Program transactions with the support of your mentor
Opting into the eXp Mentor Program
Any agent who feels that they’ll benefit from the transactional guidance of a local, Certified Mentor may opt in to the Mentor Program at any time.
To opt-in to the eXp Mentor Program, please complete this application.
Additional Program information can be found in the Mentor Program Manual
Click Here to view the Mentee Pledge
For questions regarding the Program or its requirements, please contact our team via email at cdnmentorship@exprealty.net.
Teams
If an eXp agent is on a team at the time of opting into the Mentor Program, their transactions within the Program may be subject to the Mentor Program fee in addition to any team splits/fees.
If an eXp agent joins a team while participating in the Mentor Program, their transactions within the Program may be subject to Mentor Program fees in addition to any team splits/fees. If you are an active mentee within the Mentor Program who is interested in joining a team, please reach out to Mentor Program staff to discuss your options which may include exiting the Program.
New Agent Bootcamp
If a mentee has not already completed the eXp New Agent Bootcamp, they will be enrolled at the time of opting-in to the Mentor Program. The New Agent Bootcamp is an educational program that provides participants with a foundation of practical training to build their careers.
You can learn more about the New Agent Bootcamp here.
Mentee Pairing
Upon enrollment into the eXp Mentor Program mentees are paired with a Certified Mentor in their area.
Certified Mentors must be licensed in the same province as their mentees.
If there is a preferred mentor, their information should be inputted into the Mentee Application.
*If there is no preferred mentor indicated at the time of application, the Mentor Program staff team will pair the mentee with a Certified Mentor based on geographical compatibility.
Once successfully paired, the mentee will receive an email with the name and contact information of their assigned mentor. We encourage them to connect as soon as possible. If they are unable to make contact or if their mentor becomes unresponsive, our team should be notified via email at cdnmentorship@exprealty.net.
Mentor Changes
There are various reasons why a mentee may wish to change mentors. If there is a justifiable reason to switch mentors, you may request a mentor change by emailing cdnmentorship@exprealty.net.
Mentor change requests will be reviewed and the outcome will be decided on a case-by-case basis. The Mentor Program and/or broker reserves the right to deny any mentor change deemed unwarranted.
Please note that if the originally assigned mentor has met their obligations as a mentor prior to the mentor change request being made, the Mentor Program reserves the right to collect Mentor Program fees on any transactions that are pending at the time of the change request and the previous mentor may be compensated for their support.
Should a mentee feel that their assigned mentor is not fulfilling their role and responsibility as a Certified Mentor, is unresponsive, or is operating with unethical practices, the mentee is encouraged to contact the Mentor Program immediately. There will be an evaluation of the concerns brought forward and the appropriate steps will be taken to address the concerns. Escalation paths may involve the provincial broker team who reserves the right to terminate the pairing should they deem it necessary.
Mentor Program Fee
At the time of opting into the eXp Mentor Program, the mentee agrees to the following commission split on their Mentor Program transactions: A 20% Mentor Program Fee will be paid to the eXp Mentor Program for each Program transaction.
The 20% Mentor Program Fee is collected in two parts:
Part 1: Mentor Fee
A Mentor Fee of 10% GCI is paid to eXp on each transaction within the Program - This 10% is then paid directly to the Certified Mentor to compensate them for their support on the transaction.
Part 2: Program Fee
A Program Fee of 10% GCI is paid to eXp on each transaction within the Program - These fees support the costs of running the Program (staff support, curriculums, training, resources, etc.)
* The Mentor fee CANNOT be negotiated under any circumstance. They may not negotiate, barter services, or give gifts to waive the fees.
The Mentor Program Fee is discussed more in detail in the Mentor Program Manual.
For questions or clarification regarding the Mentor Program Fee please reach out to the Mentor Program at cdnmentorship@exprealty.net.
Mentor Program Transactions
To qualify for graduation from the eXp Mentor Program, each mentee is required to complete three Program transactions.
All transaction types (with the exception of outgoing referrals) are permitted within the Mentor Program, providing that the mentor/mentee are in agreement, and the mentor is qualified to provide guidance on the specific transaction.
Please use the note section below in Skyslope to indicate that you intend to count this transaction toward graduation.
For questions regarding a specific transaction, please reach out to the Mentor Program at cdnmentorship@exprealty.net.
Mentor Program Graduation
Once a mentee has met all graduation requirements and their required transactions have closed, they will be flagged for graduation review. There is no action required from the mentee/mentor to trigger this review, however, if you have any questions regarding Mentor Program graduation, please contact cdnmentorship@exprealty.net.
Mentee Graduation Requirements:
- Mentee has closed three transactions within the Program with the support and guidance of their mentor (these transactions must be closed and funded prior to graduation review)
- Mentee has successfully completed the New Agent Bootcamp curriculum
GETTING HELP PAST THREE TRANSACTIONS
If the mentee and mentor mutually agree to work together beyond three transactions, eXp will waive its Program fee of 10%, but the mentee will be required to continue to compensate their mentor at 10% for as many transactions as agreed upon. In order for eXp to waive the Program fee (10%) on these additional transactions, the mentee MUST have met the graduation requirements for the Program. For more information please email us at cdnmentorship@exprealty.net.
Connect with Us
Email: cdnmentorship@exprealty.net
My eXp
You can access essential Mentor Program Information through My eXp!
Here’s what you can view:
- Your assigned Mentor and their Contact Information
- Your Transaction Requirements
- Your Transaction Details
Here’s a video tutorial outlining the process for accessing this information.
We want to hear from YOU!
Your feedback is important to us, please email our Program with any feedback that you’d like to share with our team. We are always looking for ways to improve our Program and further contribute to the success of our agents!
NPS SURVEYS
The NPS survey initiative aims to enhance the mentorship experience within the Mentor Program by using agent feedback to elevate its quality. Mentees will receive surveys to
complete throughout their progress in the Mentor Program. Mentors will have a chance
to provide feedback on their experience in the Mentor Program as well. Survey results
will assist the Mentor Program in refining and creating meaningful connections within
the eXp agents community.
*The policies, regulations, procedures, and fees in this manual are subject to change
without prior notice, if necessary, to keep Mentor Program policies in compliance
with laws and requirements.